Policies

Upon booking an appointment with your chosen practitioner, you will receive our digital clinic intake form and an insurance benefit intake form via the email address you supplied to us. Depending on the type of treatment you book, a more treatment-specific intake form may also accompany the general intake form, which will provide your chosen practitioner with the necessary information required to provide you with the most effective and comprehensive treatment experience.

E-mail and text message reminders are available to all clients for every appointment they book.
Please arrive 10-15 minutes before your scheduled appointment. Arriving early will ensure that you get the full duration of the treatment you booked. If you are running late for a scheduled appointment, please notify your practitioner as soon as possible. When you arrive, the remaining reserved time will be used for your treatment.
pay parking is available in front & around of the building.
All treatments provided by Studio J practitioners are clinical in nature. No sexual conversation, joke, comment or behaviour will be tolerated at anytime.
Inappropriate, behaviour, jokes, or suggestions will result in the immediate termination of a client’s treatment.
Clients that have treatments terminated due to inappropriate behaviour, will be charged the full treatment fee and subsequent treatments at Studio J will be denied.

Booking: We are making a commitment to you to guarantee your appointment time once you have made the appointment. A 24 hours, cancellation notice is required for any scheduled appointments, including gift certificate or gift card and group sessions.

Missed or no-show appointments will result in a charge of $ 50 to the full amount of the session booked unless the appointment can be filled. Patients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee. Please note that this fees can not be pay with your benefits and cannot be claimed (only for Massage Therapy).

Emergency cancellations due to illness, injury, etc., are determined at your health practitioner’s discretion. Please call our clinic if at your earliest convenience at: 780 425 6555 or use our online system to cancel up to 24 hours prior your visit.

Thank you, in advance, for your appointment times.

Late arrival: Please note that treatment lengths can be shortened at the time of your appointment. However your session or treatment rate charged will reflect the originally booked length (e.g. 60-minute massage/facial gets reduced to 45 minutes on day of treatment…client will be charged for the 60-minute treatment).